This trouble shooting guide refers to Zucoins Wallets and support questions.
The Zucoins wallet and SplitChain network have been operational for several months, with tens of thousands of transactions processed without issues.
For additional phone settings help and advice, please see your phones manufactures website for documentation or assistance.
Still need support? please email support with the following:
- Your phone model (i.e. iPhone 11, Samsung S21, Moto 5g, etc.).
- Screenshot of the issue or error message you have, email and browser app your using?
- Have you backed up your wallet?
- Do you have any Zucoins currently in your wallet; if so how many?
Please be patient when working with support, we are here to help.