This trouble shooting guide refers to Android users when installing a wallet and getting the message “Wallet is already installed”.
If you get the message “wallet is already installed”, press the 3 dots up the top right of your chrome app and press install. This should activate the installation.
Important note: When pressing the “Paste transfer code” button for the first time on a new wallet, a pop-up will ask if you allow pasting – Press YES.
If you have pressed no by mistake, you will need to follow the guide “How do I allow pasting for Android devices?” to enable the “Paste transfer code” button.