Trouble Shooting
Zucoin Wallet Error Messages
A complete list of Zucoins wallet error codes including the error code message, who it effects and meanings. b7jkus2n5y –…
Wallet does not open in iPhone browser
This trouble shooting guide refers to when the wallet does not open in a email browser. You may be are…
How do I move my Wallet to new Phone?
This trouble shooting guide refers to how to correctly transfer a Zucoins wallet to a new phone.
iPhone Screen Unresponsive to Touch
This trouble shooting guide refers to the iPhone screen being unresponsive to touch.
Sender balance incorrect
This trouble shooting guide refers to the Receivers balance being incorrect through connection loss.
Receiver balance incorrect
This trouble shooting guide refers to the Receivers balance being incorrect through connection loss. The Receivers phone has lost connection;…
How do I backup and restore my wallet?
This trouble shooting guide explains how to backup your wallet and restore your wallet.
How do I allow pasting for Android devices?
This trouble shooting guide explains how to enable the "Allow Paste Permission" option within Android devices.
How do I reinstall my Zucoins Wallet?
This trouble shooting guide explains how to backup your wallet, delete your wallet, clear your browsers history / cache and…
My "wallet is already installed"?
This trouble shooting guide refers to Android users when installing a wallet and getting the message “Wallet is already installed”.…
How do I receive the Zucoins I have just purchased?
This trouble shooting guide refers to how your will receive your Zucoins holdings.
What is the Wallet address?
This trouble shooting guide refers what and where you can find your wallet address.
Can I contact Zucoins for wallet support?
This trouble shooting guide refers to Zucoins Wallets and support questions.
Where can I download the Zucoins Wallet?
This trouble shooting guide refers where you can download the Zucoins Wallet.
I have opened my wallet app but there are no coins in it?
This trouble shooting guide refers to when a user might have saved the wallet as a bookmark and the browser…
How do I remove the Zucoins wallet from my phone?
This trouble shooting guide refers to removing the wallet from your phone.
Why is the paste feature not working?
This trouble shooting guide refers to android phones where the wallet has pasting issues. The Samsung browser can have issues…
Where can I store my backup wallet?
We are cannot provide recommendations on where a backup can be stored due to liability reasons.
Why is my wallet stuck on the loading screen?
This trouble shooting guide refers to when the app loading screen does not change.